Shop FAQs

HOW LONG WILL DELIVERY TAKE?
We aim to post your purchase within 2 to 3 working days from receipt of order by 1st Class post. Delivery time: 2 to 3 days following dispatch.

For personalised and Wedding stationery items we will contact you with delivery details. Ellie and Liv will notify you of dispatch.

 

HOW MUCH IS DELIVERY?
Delivery is worked out per item. All small items are sent out Royal Mail First Class Delivery. Personalised items are sent via Royal Mail Special Delivery.

Single cards £0.62 per item
Card packs (e.g. invitations and thank you packs) £1.24 per item
Wedding Stationery delivery will be discussed with you individually, see Wedding Stationery FAQs.

 

WHAT IS THE RETURN POLICY
All of our personalised items are non-cancellable and non-refundable.

Non-personalised items can be returned within 14 days of receiving the product. Should you wish to return a product, please notify us by email (contact.us@ellieandliv.com) detailing the reason you wish to return the product.

Unless faulty, products must be returned at your expense in the same condition that they have been received. Please use a ‘signed for’ delivery method and obtain proof of posting.

 

WHAT SHOULD I DO IF MY ORDER IS MISSING OR DAMAGED?
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Ellie and Liv immediately, this will be given special priority and you can expect to receive the correct item within 72 hours (this timescale may be longer if the item is personalised and requires a reprint). In event of any incorrect items sent, all delivery charges will be refunded back to you via PayPal.

CAN I SHARE ELLIE AND LIV PRINTABLES?
Ellie and Liv printable PDF files are for personal use only and Ellie and Liv hope that you enjoy using them! For these uses, you can print the high-resolution pages as many times as you like. We’re happy if you wish to share our downloads with friends and family but please link directly to this page and do not host the files on your websites or blogs. All Ellie and Liv Printable files are ‘read-only’ and you will not be able to copy or edit the contents. All artwork remains the copyright of Ellie and Liv. Any redistribution or resale of the original file or of the printed results, including altering or copying of the contents for your own use or for any other commercial use, is strictly prohibited. Please download the Ellie and Liv Printable files ONLY if you agree with the above terms of use.

 

HOW CAN I CONTACT YOU?
If you want to speak to us at Ellie and Liv please use our contact form.

 

PRIVACY POLICY
We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. Your details will not be passed to any third parties and we will treat all your personal information as confidential.

We hold your name, address, phone number, and email address. We do not hold your credit/debit card details.

For more information please refer to our full Terms and Conditions.

If you have signed up for our Newsletter and promotion notifications, your data will only be used for this purpose and not shared with a third party.

 

I CAN’T FIND THE FAQ I NEED
If you can’t find the information you need here please contact us.