All our products and services are subject to availability and may be discontinued at any time. We reserve the right to alter product description or pricing without notice. Whilst we endeavour to ensure our product images are as accurate as possible, there may be colour variations when viewed on different computer screens and devices. Therefore slight variations may occur between onscreen products, proofs (where applicable) and the final printed item.
Our personalised products are unique to each customer. Ellie and Liv will make all reasonable efforts to check content supplied, but any spelling/grammar will be the responsibility of the customer to approve on supplied digital artwork before designs are sent to print.
Please allow 1-2 weeks for digital proofs and a minimum of 3 weeks for printing and delivery. ‘On the day’ items must be approved at least 3 weeks before the wedding to ensure delivery on time. Ellie and Liv will not be liable for orders not delivered on time in this case. If the Customer needs a quicker turnaround, please contact Ellie and Liv prior to placing the order. Ellie and Liv will always try to accommodate tighter timescales if possible, but some schedules may incur a rush fee. Please allow 4 – 6 weeks for a bespoke design plus standard 3 weeks for print and delivery. Bespoke quotes are only valid for 30 days.
We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work. Delivery times are calculated in working days Monday to Friday. We are a small business in a rural location so off the shelf items such as greeting cards will be posted 2-3 days after ordering. If you require quicker please let us know and we will endeavour to do our best to help you out.
For personalised items such as ‘Save the Date’ ‘Wedding Stationery’, ‘On the Day’ etc. please allow 4 weeks from initial order to delivery and allow 5 working days before contacting us. Please allow up to 5 working days for a pdf proof of your wedding stationery after the initial order. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via royal mail 1st class post service if your order is over £15.00 it will be sent out via royal mails recorded packet service, which will need a signature.
Ellie and Liv are not responsible for Royal Mail delivery times. All delivery times are approximate.
All of our personalised items are non-cancellable and non-refundable.
Non-personalised items can be returned within 14 days of receiving the product. Should you wish to return a product, please contact us, detailing the reason you wish to return the product and we will send you further details.
Unless faulty, products must be returned at your expense in the same condition that they have been received. Please use a ‘signed for’ delivery method and obtain proof of posting.
Personalised items unless faulty are not refundable.
CANCELLATIONS AND POSTPONEMENTS OF WEDDING GOODS
Wedding dates over 6 months away; the initial 25% deposit on ‘Wedding Stationery’ for weddings over 6 months away is non-refundable in cases of wedding cancellations. In the event of wedding postponements the 25% deposit for booking reservation can be moved to a new date free of charge providing Ellie and Liv have the studio capacity for the new suggested date, details of this can be discussed personally between Ellie and Liv and the customer.
Wedding dates less than 6 months away: The initial 50% deposit on “Wedding Stationery’ for weddings less than 6 months away is non-refundable in cases of wedding cancellations due to the nature that design work will take place directly after the deposit is paid. However, Ellie and Liv will allow a 48 hour cooling period where a 25% of the deposit will be refunded if you cancel your order, in the event you have requested design start as soon as the order is placed no refund will be available. In the event of wedding postponements if the design process is still at an editable stage your new wedding date can be applied to your design free of charge, details of this can be discussed personally between Ellie and Liv and the customer.
Wedding stationery once sent to print: In the event that your wedding date is canceled or postponed after your wedding stationery or ‘on the day’ items have been fully paid and sent to print, Ellie and Liv, unfortunately, can not offer a refund. If your wedding has been postponed due to events out of your control please contact us directly and we will endeavour to accommodate a reprint for your new date.
Save the date cards: When ordering ‘Save the Date’ items payment will be requested in full on ordering, in the circumstances of cancellation or postponed the items are non-refundable, if the date of your wedding has been postponed due to events out of your control please contact us directly and we will endeavour to accommodate a reprint for your new date. In cases of postponement if your ‘Save the date’ has NOT gone to print we will update your details of a new date free of charge.
On the day items: When ordering ‘On the day items’ payment will be requested in full on ordering, in the circumstances of cancellation or postponed the items are non-refundable. In cases of postponement if your ‘One the day items’ have NOT gone to print we will safely store your artwork and revise any guest changes free of charge, sending your order to print closer to your new wedding date*.
*If the new date is over 12 months after the original wedding date or an increase in items required an additional charge may incur for the rising cost in suppliers/printers costs, if this happens we will discuss this with you directly.
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact us immediately, this will be given special priority and you can expect to receive the correct item within 72 working hours (this timescale may be longer if the item is personalised and requires a reprint). Any incorrect items received all delivery charges will be refunded back to you via PayPal.
On personalised good Ellie and Liv will make all reasonable efforts to check content supplied, but any spelling/grammar/contact details will be the responsibility of the customer to approve on the supplied digital artwork before designs are sent to print. After digital artwork has been approved and sent to print NO amends or refunds can be issued.
If Ellie and Liv fail to deliver the order for any reason other than any cause beyond Ellie and Liv’s reasonable control or the Customer’s fault and Ellie and Liv is liable to the Customer, Ellie and Liv’s liability shall be limited to the invoice price of the goods.
Ellie and Liv shall not be liable to the customer or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any of Ellie and Liv’s obligations in relation to the goods if the delay or failure was due to any cause beyond Ellie and Liv’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Ellie and Liv’s reasonable control:
• Act of God, explosion, flood tempest, fire or accident, pandemic
• War or threat of war, sabotage, insurrection, civil disturbance or requisition.
• Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority
• Import or export regulations or embargoes
• Strikes, lock-outs or any other industrial actions or trade disputes (whether involving employees of Ellie and Liv or of a third party)
• Difficulties in obtaining raw materials, labour, fuel, parts, or machinery.
• Power failure or breakdown in machinery.
PAYMENT AND CONTRACT
Payment is accepted by secure online payment on the Ellie and Liv website, Paypal, or bank transfer. Payment will be debited at the time of purchase, or soon thereafter. Once payment has been taken for either your deposit or full order, you have agreed to adhere to and bound you in contract to Ellie and Liv’s full Terms and Conditions.
The information contained in this website is provided by Ellie and Liv and is for general information purposes only. Whilst we aim to keep the information up to date and correct, we make no guarantees of any kind, regarding the accuracy, suitability, or availability with respect to the website or the information, products, services, or related designs.
Any reliance you place on such information is strictly at your own risk.
Ellie and Liv take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We will not be responsible for any loss of content/material uploaded or transmitted through the website.
We reserve the right to amend these terms and conditions at any time.
CONDITIONS OF USE
Ellie and Liv and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Ellie and Liv you accept these conditions. Please read them carefully, Ellie and Liv controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
This website and it’s design, and all it’s contents and design, are the sole property of Ellie and Liv. Any reproduction of part or all of its contents is strictly prohibited and is protected by international copyright laws.
In the unlikely event that you have a complaint, please contact us in the first instance so we can respond appropriately and try to resolve your issue.